Amy and Scott

HOPE.  It's what we needed.  We knew the stats - they weren't pretty.  After years of disappointment we found a physician who was able to give us hope.

HOLISTIC TREATMENT.  We needed someone to treat us as a couple, not just my ovaries.  Dr. Chin influenced our diet, exercise, as well as our protocol.  It was a holistic approach to our problem.

HAPPINESS.  With only <5% chance of success and only 4 months of treatment with Dr. Chin, we beat the odds.  Elizabeth Grace was born in July 2002.

HOPE.  It's two years later, and when we visit Dr. Chin's office, once again we have hope

Amy and Scott

Cincinnati, OH

Lisa and Ken

Michelle and Scott

Dear Dr. Chin,

Often times we get caught up in our busy lives and forget to stop and take the time to thank those people who come into our lives and make a difference.  Scott and I want to thank you for being that special person who has come into our lives and made a difference.

 Your knowledge, skill and dedication to medicine have earned you much respect in the community.  But, it is your compassion for your patients that sets you apart from other healthcare professionals.  Your commitment to caring for your patients is evident throughout your entire office as demonstrated by the tremendous support and positive attitudes displayed by your staff.

 It is the little things that you do that sets you apart as a compassionate physician.  Your actions do not go unrecognized.  From the first day that I met you, I knew that you had unique qualities not found in many physicians.  I remember that the first time we talked, Scott and I sat directly across from you on a comfortable sofa.  There was no desk between you and your patients that might create a barrier.  You began the conversation by asking us to share information with you about ourselves – like where we grew up and went to school.  You did the same in return.  This made us feel like you cared about us as people, not just as patients for practicing medicine!

I also recall you asking who had referred us to you, because you wanted to call and thank that individual!  Later that day you called me twice.  The first call was to ask for a current phone number for the woman who had referred us, and then again to tell me that you had received my chart from the previous physician.  Not only was I impressed by your follow-up, but also by the fact that you always introduced yourself as NeeOo Chin, never Dr. Chin.  What an incredible personal touch!  It’s obvious to me that you put your doctor’s lab coat aside (literally and figuratively) and greet your patients as people and friends.

As I continued treatment with you, I became very aware of the “human touch” you demonstrate with your patients.  I recall the day after surgery when you came to visit me.  Not only did you sit down to talk with me, but you also pulled the chair right up next to my bedside, not more than a foot away from me.  I cannot tell you how comforting that was because it was evident to me that you cared.

I always enjoyed coming to your office for appointments.  Your office and staff are incredibly efficient.  I never had to wait and your staff was always pleasant and very supportive.  You always greeted me and said goodbye with a handshake – again, adding an element for human touch.  One of the most enjoyable aspects of being your patient was the pact that Scott and I could laugh and have fun with you at times, even in the midst of our health concerns.  I don’t know that I would ever send another physician a holiday card sporting a picture of my ex-fibroid.

There are many, many other things that you do and say that make you a phenomenal physician, but these are some of the things that stand out in my mind, and are what I share with family and friends when I tell them what a wonderful person you have been to us.  I realize that you may do these things because you believe in these actions and it comes naturally to you.  However, it is what sets you apart from other healthcare professionals.  Please never lose sight of this.

Dr. Chin, as you know, I have spent 13 years in the healthcare industry and have had many, many interactions with literally hundreds ~ maybe even thousands of physicians across the country throughout my career.  In my opinion, of all the physicians that I have ever interacted with, you are by far the best!  It is very rare to find a physician like you who is not only highly talented and skilled, but also a very caring and compassionate person who applies this to his practice.

I have read that 80% of all illnesses are in some was stress-induced.  However, I also believe that a positive attitude facilitates the health and well being of a patient.  I am a firm believer that you and your office staff have contributed to my health by providing a nurturing, caring environment throughout my visits, from surgery to conception.

It was truly bittersweet for us to have “graduated” from your practice once we successfully reached 10 weeks into our pregnancy.  On my last visit, I found it difficult to hold back my emotions.  That’s why I didn’t open your gift until I left the office.  We will always cherish the sterling baby spoon that you have given us ~ our very first baby gift.  But more important to us is the engraving on the spoon handle: Children are Miracles.  Dr. N.W. Chin and Staff.  We treasure this thought and hold it close to our hearts.  Thank you for such a wonderful, momentous gift.

We are now 19 weeks into our pregnancy ~ almost halfway there!  I really cannot put into words the overwhelming joy and excitement that Scott and I are experiencing throughout our pregnancy.  We very much look forward to sharing this joy with our baby when she arrives in March...and for a lifetime.

Michele and Scott Mason, OH October 14, 2002

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